Widerrufsrecht
Effective Date: August 2026
Thank you for shopping with us! If you are not entirely satisfied with your purchase, we are here to help.
Our Return Policy applies to all customers purchasing within the Netherlands and the European Union, in compliance with EU and Dutch Consumer Protection Laws.
1. Return Period (Right of Withdrawal)
You have 30 days from the date you (or a designated third party) receive your order to request a return or exchange.
To be eligible for a return:
· The item must be unused, unworn, and in the same condition that you received it.
· The item must be in its original packaging with all tags attached.
2. How to Initiate a Return
To start a return or exchange, please follow these steps:
· Contact us via our Contact Us Page with your order number and the reason for your return.
· Once your request is submitted, our customer service team will provide you with return authorization details and instructions.
· Package your item securely and send it back to our return address.
(Note: In accordance with EU law, you may also exercise your statutory right of withdrawal by sending us an explicit statement declaring your intent to withdraw from the purchase contract.)
3. Return Shipping Costs
· If the return is due to our fault (Defective, Damaged, or Incorrect Item):
We will cover all return shipping costs. We will provide you with a pre-paid shipping label or reimburse reasonable return shipping expenses upon proof of receipt.
· If the return is customer-driven (e.g., changed mind, dislike item, wrong size):
You (the customer) are responsible for the return shipping costs. You are free to choose your preferred courier, and you must send the package back independently.
If we generate a return shipping label on your behalf, the cost of return shipping will be deducted from your total refund amount.
4. Refunds
Once we receive and inspect your returned item, we will send you an email to notify you that we have received it and inform you of the status of your refund.
· Full Returns: If you return your entire order, we will refund the full purchase price plus the standard outbound shipping cost you paid when placing the order.
· Partial Returns: If you return only part of your order, original shipping fees will not be refunded.
· Deductions: Any applicable return shipping charges will be deducted from your final refund.
Approved refunds will be processed back to your original payment method within 14 working days of us receiving the returned goods.
5. Product Exchanges
We are happy to process product exchanges subject to the following terms:
Direct Exchanges (Size or Color): Exchanges are strictly limited to variations of the same product (e.g., changing size or color for an identically priced item).
Exchanges for Different Products: We do not offer direct exchanges across different product lines. If you wish to purchase a different item, please return the original item for a refund and place a new order online.
Exchange Shipping Rates: Customers are responsible for the return shipping costs associated with sending the original item back to our facility. As a courtesy, we will cover the shipping fees for dispatching your replacement item.
6. Exceptions & Non-Returnable Items
Certain types of goods cannot be returned under EU/Dutch statutory consumer exceptions:
· Custom-made or personalized items.
· Perishable goods (such as food, flowers, or plants).
· Sealed goods that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery (e.g., underwear, cosmetics, earrings).
7. Contact Information
If you have any questions about our Return and Refund Policy, please get in touch with us:
* Email: info@shopvisnia.com