Frequently Asked Questions

Our pre-order model is built on intention—not urgency. Each pre-order item only goes into production once we reach a minimum of 20 units (across all sizes). This allows us to test demand, reduce waste, and avoid overproduction. Once the threshold is met, production takes around 4 weeks, and shipping within Europe usually takes about 1 week.

Customers pay a 40% deposit up front to confirm their order. The remaining balance is charged once production is complete. You'll receive updates via email at every stage—when production starts, when your item is packed, and when it ships.

If we don't reach the minimum within 6–8 weeks, we'll notify all customers and issue full refunds immediately. Pre-orders are a way to support slow fashion, reduce waste, and get exclusive access to limited pieces—we believe they're worth the wait.

We offer a wide variety of sizes to suit every body type.

Size Disclaimer:
Please take a moment to double-check your size before placing an order. To help minimize unnecessary returns and reduce our environmental impact, we encourage you to use our Size Guide for accurate measurements. Returns contribute to increased carbon emissions and resource consumption, so let's work together to make mindful, sustainable choices. We appreciate your understanding and support in reducing waste!

We aim to process all orders within 1-2 business days. Delivery times depend on your location and the shipping method chosen. Once your order is on its way, you’ll receive a tracking number so you can keep an eye on its journey. Our goal is to ensure your items travel safely and arrive in perfect condition. We take great care in packaging to make sure they reach you intact and ready to enjoy!

We offer a 30-day return policy. If your item doesn’t fit or you’re not satisfied, you can return it within 30 days of receiving it, provided it's unworn, in original condition, with tags. Please note that return shipping is at the customer’s expense. See our Return and Refund Policy for more information.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods listed at checkout.

Once an order is placed, we process it quickly. If you need to make changes or cancel your order, please Contact Us within 24 hours, and we’ll do our best to accommodate your request.

Yes, we offer exchanges for different sizes or colors. Simply return the item in its original condition, and we’ll process the exchange. Contact us to initiate an exchange.

Once your order is shipped, you’ll receive a confirmation email with a tracking link. Use this link to follow your package’s journey until it reaches you.

Yes, we offer worldwide shipping. Shipping rates and delivery times vary depending on your location. Please see our Shipping Policy for more details.

Yes, we frequently offer special promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
Discounts may also apply during seasonal launches or for early access drops.

Each item comes with care instructions on the label. In general, we recommend washing in cold water and air-drying to preserve the quality and longevity of the fabric.

We’re committed to helping you take the best care of your clothes, which is why we’ll provide detailed guides for each garment on our website and across our social media channels. Stay tuned for tips on how to keep your pieces looking fresh and lasting longer!

We’re committed to producing only what’s needed—nothing more. All our items are made in small batches to reduce waste and avoid overproduction. When it comes to fabrics, we carefully select suppliers who prioritize low-impact methods, avoid harmful chemicals, and operate responsibly. Our packaging is kept as eco-conscious as possible, minimizing plastic and excess materials. While we’re not yet partnered with external environmental programs, sustainability remains a core principle in how we design, source, and deliver everything we make.

For any questions or concerns, feel free to reach out to our customer support team. We aim to respond within one business day.

If you didn’t find the answer to your question above, we’re here to help! Please don’t hesitate to reach out to our customer support team. We’re happy to assist with any inquiries or concerns you may have. You can contact us through our Contact Page or direct message us on our social media channels. We’ll do our best to get back to you as quickly as possible!