FAQs
1. What sizes do you offer?
We offer a wide range of sizes to fit every body type.
- Size Disclaimer
Please double-check your size before placing an order. To minimize unnecessary returns and reduce our environmental impact, we encourage you to refer to our Size Guide for accurate measurements. Every return increases carbon emissions and resource use, so let’s work together to make sustainable choices. Thank you for your understanding and support in reducing waste!
2. How do I care for my clothing?
Each item comes with care instructions on the label. In general, we recommend washing in cold water and air-drying to maintain the quality and longevity of the fabric.
3. Can I change or cancel my order after placing it?
Once an order is placed, we process it quickly. If you need to make changes or cancel your order, please contact us within 24 hours at info@shopvisnia.com , and we’ll do our best to accommodate your request.
4. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods listed at checkout.
5. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Shipping times vary. You will receive a tracking number as soon as your order is shipped.
6. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping rates and delivery times vary depending on your location. Please see our Shipping Policy for more details.
7. What if my item doesn’t fit or I want to return it?
We offer a 30-day return policy. If your item doesn’t fit or you’re not satisfied, you can return it within 30 days of receiving it, provided it's unworn, in original condition, with tags. Please note that return shipping is at the customer’s expense. See our Return and Refund Policy for more information.
8. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link. Use this link to follow your package’s journey until it reaches you.
9. Do you offer exchanges?
Yes, we offer exchanges for different sizes or colors. Simply return the item in its original condition, and we’ll process the exchange. Contact us at info@shopvisnia.com to initiate an exchange.
10. Do you offer discounts or promotions?
Yes, we frequently offer special promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
11. How do I contact customer support?
For any questions or concerns, feel free to reach out to our customer support team at info@shopvisnia.com .We aim to respond within 24-48 hours.