Privacy policy

Effective Date: August 2026

 

This Privacy Policy explains how VisniA ("we", "us", or "our") collects, uses, discloses, and safeguards your personal data when you visit and make a purchase from shopvisnia.com, in compliance with the EU General Data Protection Regulation (GDPR) and the Dutch GDPR Implementation Act (Uitvoeringswet AVG).

1. Data Controller

The Data Controller responsible for processing your personal data is:

VisniA V.O.F.

Trompstraat 16

5703 BG Helmond, The Netherlands

Email: info@shopvisnia.com

 

2. Personal Data We Collect

We process personal data that you provide directly to us when using our webshop, including:

·       Identity & Contact Data: First name, last name, billing address, shipping address, email address, and telephone number.

·       Transaction & Order Data: Details of items purchased, order history, order date, and order status.

·       Financial Data: Payment processing details handled securely through our payment gateways (e.g., iDEAL, Mollie, Stripe, Klarna, or any other payment provider we use at checkout). We never store raw credit card details on our servers.

·       Technical & Usage Data: IP address, browser type, device information, and webshop interaction data (via cookies).

 

3. Legal Bases for Processing (GDPR Article 6)

We process your personal data under the following legal grounds:

Contractual Necessity (Art. 6(1)(b)): To process, fulfill, and deliver your orders, and to handle returns or exchanges.

Legal Obligation (Art. 6(1)(c)): To comply with Dutch tax laws requiring us to retain financial transaction records for 7 years.

Legitimate Interests (Art. 6(1)(f)): To prevent fraud, maintain website security, and optimize customer service.

Consent (Art. 6(1)(a)): To send promotional newsletters or set non-essential tracking cookies (which you can withdraw at any time).

 

4. Third-Party Service Providers

We share your data strictly with necessary third-party processors bound by Data Processing Agreements (DPAs):

E-Commerce Platform: Shopify

Payment Gateways: Mollie, Stripe, Klarna, or any other payment provider we use at checkout

Shipping & Couriers: PostNL, DHL, DPD

Customer Support & Email Marketing

 

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Transactional and invoice data is stored for 7 years in accordance with Dutch statutory tax requirements. General customer service inquiries are deleted after 24 months.

 

6. Your Rights Under the GDPR

Under EU data protection laws, you have the following rights regarding your personal data:

Access & Rectification: The right to request copies of your data or correct inaccurate information.

Erasure ("Right to be Forgotten"): The right to request data deletion, subject to statutory tax holding rules.

Restriction & Objection: The right to limit or object to our processing of your personal data.

Data Portability: The right to receive your personal data in a standard, machine-readable format.

To exercise any of these rights, please contact us at info@shopvisnia.com

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).