Shipping policy
Effective Date: August 2026
Thank you for shopping at VisniA. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Times
· All orders are processed within 1 – 3 working days.
· Orders are not processed, dispatched, or delivered on weekends or public holidays in the Netherlands.
· If we experience a high volume of orders, processing may be delayed by a few days. Please allow additional transit time for delivery. In the event of a significant delay in shipment, we will contact you via email or telephone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on the delivery destination, order value and any applied promotions or discounts (Free shipping applies to orders over €80)
Delivery delays can occasionally occur due to weather events, holiday rush periods, or postal network issues.
3. Shipment Confirmation & Track & Trace
Once your order has been dispatched, you will receive a Shipment Confirmation Email containing your tracking number(s) and a direct link to track your package online via our courier partner(s).
The tracking number will become active within 24 hours.
4. Shipping to P.O. Boxes or Parcel Lockers
Our courier partner(s) ships to physical residential and business addresses. Delivery to P.O. Boxes or automated parcel pickup lockers is available.
5. Customs, Duties, and Taxes
All orders shipped within the European Union (EU) include local VAT/Btw, and no additional customs duties apply.
For shipments dispatched to non-EU destinations, VisniA is not responsible for any external customs fees, duties, import taxes, or clearance charges imposed by the destination country. All fees applied during or after shipping are the sole responsibility of the customer.
6. Damaged, Lost, or Missing Packages
· Damaged Goods:
If your package arrives visibly damaged or tampered with, please take photos before opening it and contact us immediately at info@shopvisnia.com within 48 hours of receipt. Please retain all packaging materials and damaged goods so we can file a claim with the carrier.
· Lost or Undelivered Packages:
If your Track & Trace status states that your order has been delivered, but you have not received it, please check with neighbors or local pickup points first. If you still cannot locate it, reach out to us at info@shopvisnia.com so we can launch an official carrier investigation.
7. Contact Information
If you have any questions or concerns regarding the delivery of your purchase, please contact us via:
Contact Page: Here
Email: info@shopvisnia.com